NOC Back Office Technician – Network Operations
in our Operations Division with duty station in “Belize City”
ABOUT DIGI:
Digi owns and operates Belize’s most advanced telecommunications network, offering a full suite of wireline, wireless, and data services. From LTE mobile and fiber internet to innovative digital solutions, Digi is committed to delivering high-quality, reliable, and forward-thinking services to its customers nationwide.
ABOUT THE ROLE:
We are seeking a detail-oriented and technically skilled NOC Back Office Technician to support the 24/7 availability, continuity, and performance of our core and access networks. This role is critical in ensuring the operational health of the IP Backbone (MPLS), Transport (DWDM), Microwave Radio, ISP, and Fixed Active Networks (MSANs), including supporting systems such as AAA, DNS, DHCP, and IPAM.
The ideal candidate will provide Tier 2 support, escalate to Tier 3 vendors when necessary, and contribute to incident resolution, network optimization, and performance monitoring. This position reports directly to the Sr. Manager, Network Operations Center.
STANDARD JOB REQUIREMENTS:
- Associate Degree in Computer Science, Information Technology, Telecommunications, or equivalent experience.
- Minimum of two (2) years’ relevant experience in IP and Transport networks.
- Strong understanding of network infrastructure, protocols, and performance KPIs.
- Experience with operational monitoring tools, incident management, and preventative maintenance.
- Ability to work under pressure and outside of normal working hours when required.
KEY RESPONSIBILITIES:
- Network Operations Support: Monitor, maintain and optimize IP Backbone, Transport, ISP, and Fixed Active Networks. Ensure 24/7 availability and performance.
- Incident & Problem Management: Provie Tier 2 support by analyzing and troubleshooting network issues, escalate to Tier 3 when needed, and document root causes and resolutions.
- Monitoring & Reporting: Monitor network capacity and performance, maintain detailed operational records, and support SLA compliance.
- Change & Configuration Management: Support implementation of network changes, manage spare parts, and assist in onboarding new network elements.
- Disaster Recovery & Calamity Response: Provide support during major network incidents and natural disasters, ensuring timely recovery and communication.
- Collaboration & Communication: Work closely with internal departments including Engineering, IT, and Commercial teams to ensure seamless operations.
SKILLS & PERSONAL ATTRIBUTES:
- Strong analytical and problem-solving skills.
- Excellent communication and documentation abilities.
- Results-driven with a focus on KPIs and service quality.
- Ability to work independently and collaboratively in a team.
- Structured, process-oriented, and detail-focused.
- Adaptable and proactive in a dynamic technical environment.
ABOUT OUR OFFER:
Attractive compensation and benefits package commensurate with experience and qualifications.
HOW TO APPLY:
If you are interested in joining our team, a letter of application accompanied with detailed Curriculum Vitae, copy of Certificate from highest level of education, contact details of three (3) recent professional references, and a copy or receipt of your police record should be submitted electronically no later than Friday, November 7th, 2025, and addressed to:
Employee Relations Manager
Belize Telemedia Limited
digicareers@livedigi.com