“Service Operations & Maintenance Technician”
within the Commercial Division, with duty station in “Orange Walk”
ABOUT DIGI:
Digi is Belize’s leading telecommunications provider, operating the country’s most extensive network for wireline, wireless, and data services. The company delivers a comprehensive range of solutions, including mobile services, fixed-line telephony, high-speed broadband, and tailored business offerings. As a forward-thinking innovator, Digi has also expanded into digital financial services through its mobile platform, DigiWallet, providing customers with secure, convenient, and accessible financial solutions.
ABOUT THE ROLE:
Belize Telemedia Limited is seeking a highly motivated and technically skilled Service Operations & Maintenance (SO&M) Technician to join our Commercial Division in San Pedro. The technician will be responsible for the maintenance and repair of the Outside Plant (Distribution, Access, and Drop layers), customer installations, and network troubleshooting. The role includes responding to trouble tickets, supporting preventive maintenance, and executing service delivery with a customer-first mindset. This position reports to the Zone Manager – North
STANDARD JOB REQUIREMENTS:
- Associate degree in Computer Science, Electrical Engineering, Telecommunication or a related field.
- Two (2) years of relevant experience
- Fiber Optic Certification (e.g., CFOT, CFOS/T/S) preferred
- Familiarity with Fixed Broadband and Mobile Networks
- Experience with OSP tools: OPM, OTDR, VFL, mechanical/fusion splicing
- Valid Driver’s Permit
- Strong attention to detail and ability to collaborate in a team environment
KEY RESPONSIBILITIES:
- Investigate and resolve trouble tickets and execute preventive maintenance
- Perform end-to-end installation and repairs for residential customers
- Replace passive layer elements and conduct splicing or repairs in fiber/copper networks
- Maintain Outside Plant infrastructure and assist in network optimization
- Manage incidents and network issues, including disaster recovery situations
- Exceed customer expectations in installations and fault management
KEY COMPETENCIES:
- Focused, results-oriented, and energetic with a strong sense of urgency
- Highly organized with strong planning and problem -solving abilities
- Strong interpersonal and teamwork skills
- Agile, collaborative, and accountable in daily execution
ABOUT OUR OFFER:
Compensation and benefits package commensurate with experience and qualifications.
HOW TO APPLY:
If you are interested in joining our team, a letter of application accompanied with detailed Curriculum Vitae, copy of Certificate from highest level of education, a copy of a valid police record or receipt, contact details of three (3) recent professional references should be submitted electronically no later than Friday, June 12th, 2026, and addressed to
Employee Relations Manager
Belize Telemedia Limited
digicareers@btl.net
📧 digicareers@livedigi.com