Service Operations & Maintenance Technician
in our Commercial Division with duty station in “San Ignacio”
ABOUT DIGI:
Digi owns and operates Belize’s most advanced telecommunications network, offering a full suite of wireline, wireless, and data services. From LTE mobile and fiber internet to innovative digital solutions, Digi is committed to delivering high-quality, reliable, and forward-thinking services to its customers nationwide.
ABOUT THE ROLE:
Belize Telemedia Limited is seeking a highly motivated and technically skilled Service Operations & Maintenance (SO&M) Technician to join our Commercial Division in Belmopan. The technician will be responsible for the maintenance and repair of the Outside Plant (Distribution, Access, and Drop layers), customer installations, and network troubleshooting. The role includes responding to trouble tickets, supporting preventive maintenance, and executing service delivery with a customer-first mindset. This position reports to the Zone Manager – West.
STANDARDJOB REQUIREMENTS:
- Associate degree in a related field
- Two (2) years of relevant experience
- Fiber Optic Certification (e.g., CFOT, CFOS/T/S) preferred
- Familiarity with Fixed Broadband and Mobile Networks
- Experience with OSP tools: OPM, OTDR, VFL, mechanical/fusion splicing
- Valid Driver’s Permit
- Strong attention to detail and ability to collaborate in a team environment.
KEY RESPONSIBILITIES:
- Investigate and resolve trouble tickets and execute preventive maintenance.
- Perform end-to-end installation and repairs for residential customers.
- Replace passive layer elements and conduct splicing or repairs in fiber/copper network.
- Maintain Outside Plant infrastructure and assist in network optimization.
- Manage incidents and network issues, including disaster recovery situations.
- Exceed customer expectations in installations and fault management.
SKILLS & PERSONAL ATTRIBUTES:
- Focused, results-oriented, and energetic with a strong sense of urgency
- Highly organized with strong planning and problem -solving abilities
- Strong interpersonal and teamwork skills
- Agile, collaborative, and accountable in daily execution
ABOUT OUR OFFER:
Attractive compensation and benefits package commensurate with experience and qualifications.
HOW TO APPLY:
If you are interested in joining our team, a letter of application accompanied with detailed Curriculum Vitae, copy of Certificate from highest level of education, contact details of three (3) recent professional references, and a copy or receipt of your police record should be submitted electronically later than Monday, December 29, 2025, and addressed to:
Employee Relations Manager
Belize Telemedia Limited
digicareers@livedigi.com