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    Leading Belize's Digital Transformation!

     Empowering businesses and communities with cutting-edge technology, we are at the forefront of Belize’s digital evolution. From seamless connectivity to innovative solutions, we’re building a smarter, more connected future—one breakthrough at a time.   Find out more!
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    Senior Consumer Solutions Manager

    in its Commercial Division with duty station in “Belize City”

    ABOUT DIGI:

    Digi owns and operates an extensive telecommunications network throughout the country of Belize in wireline, wireless and data services. The company offers and uses a wide range of products and technologies that include fixed line telephone service, fixed wireless, national and international calling services, prepaid services, an advanced LTE mobile network, international voice, and data roaming, Fiber internet and data services.

    ABOUT THE ROLE:

    We are seeking a strategic and results-driven Sr. Consumer Solutions Manager to lead the development, enhancement, and management of Digi’s residential products and services. This role requires strong business acumen, a deep understanding of market dynamics, and the ability to drive innovation and profitability. You will oversee the product roadmap, conduct market research, analyze customer data, and guide cross-functional teams to deliver top-performing solutions. This Senior Manager is responsible for developing and executing the B2C product strategy, ensuring alignment with overall business goals to deliver optimal customer experience and achieve revenue targets.

    STANDARD JOB REQUIREMENTS:

    • Bachelor’s degree in Business, Finance, or Accounting
    • Five (5) years of experience in customer service or marketing
    • Proven leadership, critical thinking, and risk management skills
    • Strong focus on results, innovation, and customer satisfaction
    • Excellent communication and analytical capabilities

    KEY RESPONSIBILITIES:

    1. Lead end-to-end management of the consumer product portfolio
    2. Develop and execute product strategy aligned with business goals
    3. Conduct market research and analysis to inform product enhancements
    4. Monitor product performance, pricing, and profitability
    5. Support forecasting, budgeting, and revenue management activities
    6. Guide customer segmentation to drive tailored marketing and product solutions
    7. Provide actionable insights through detailed reporting and data analytics
    8. Lead and motivate a high-performing team; ensure alignment with strategic priorities
    9. Represent product initiatives internally and externally through strong communication

    SKILLS & PERSONAL ATTRIBUTES:

    • Strong friendly interpersonal skills, ability to communicate with customers and teams across the organization in an honest and direct manner.
    • Ability to confidently present ideas in a solution-oriented manner.
    • High level of integrity and dependability with a strong sense of urgency and results-orientation.
    • Agile, collaborative, and accountable in the execution of job functions.

    ABOUT OUR OFFER: Compensation package to commensurate with experience and qualifications.

    HOW TO APPLY: If you are interested in joining our team, a letter of application accompanied with detailed Curriculum Vitae, copy of Certificate from highest level of education, and contact details of three (3) recent professional references should be submitted electronically no later than Friday, May 16th, 2025, and addressed to:

    Employee Relations Manager
    Belize Telemedia Limited
    digicareers@livedigi.com

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