in its Commercial Division with duty station in “San Ignacio”
ABOUT DIGI:
Digi owns and operates an extensive telecommunications network throughout the country of Belize in wireline, wireless and data services. The company offers and uses a wide range of products and technologies that include fixed line telephone service, fixed wireless, national and international calling services, prepaid services, an advanced LTE mobile network, international voice, and data roaming, Fiber internet and data services.
ABOUT THE ROLE:
Belize Telemedia Limited is seeking a highly motivated and technically skilled Service Operations & Maintenance (SO&M) Technician to join our Commercial Division in San Ignacio. The technician will be responsible for the maintenance and repair of the Outside Plant (Distribution, Access, and Drop layers), customer installations, and network troubleshooting. The role includes responding to trouble tickets, supporting preventive maintenance, and executing service delivery with a customer-first mindset. This position reports to the Zone Manager – West.
STANDARD JOB REQUIREMENTS:
- Associate degree in a related field
- Two (2) years of relevant experience
- Fiber Optic Certification (e.g., CFOT, CFOS/T/S) preferred
- Familiarity with Fixed Broadband and Mobile Networks
- Experience with OSP tools: OPM, OTDR, VFL, mechanical/fusion splicing
- Valid Driver’s Permit
- Strong attention to detail and ability to collaborate in a team environment
KEY RESPONSIBILITIES:
- Investigate and resolve trouble tickets and execute preventive maintenance
- Perform end-to-end installation and repairs for residential customers
- Replace passive layer elements and conduct splicing or repairs in fiber/copper networks
- Maintain Outside Plant infrastructure and assist in network optimization
- Manage incidents and network issues, including disaster recovery situations
- Exceed customer expectations in installations and fault management
SKILLS & PERSONAL ATTRIBUTES:
- Focused, results-oriented, and energetic with a strong sense of urgency
- Highly organized with strong planning and problem-solving abilities
- Strong interpersonal and teamwork skills
- Agile, collaborative, and accountable in daily execution
ABOUT OUR OFFER: Compensation package to commensurate with experience and qualifications.
HOW TO APPLY: If you are interested in joining our team, a letter of application accompanied with detailed Curriculum Vitae, copy of Certificate from highest level of education, and contact details of three (3) recent professional references should be submitted electronically no later than Monday, June 2nd, 2025, and addressed to:
Employee Relations Manager
Belize Telemedia Limited
digicareers@livedigi.com