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    Leading Belize's Digital Transformation!

     Empowering businesses and communities with cutting-edge technology, we are at the forefront of Belize’s digital evolution. From seamless connectivity to innovative solutions, we’re building a smarter, more connected future—one breakthrough at a time Find out more!

    Leading Belize's Digital Transformation!

     Empowering businesses and communities with cutting-edge technology, we are at the forefront of Belize’s digital evolution. From seamless connectivity to innovative solutions, we’re building a smarter, more connected future—one breakthrough at a time.   Find out more!
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    NOC and SOC Front Office Technician

    NOC and SOC Front Office Technician,
    in our Operations Division with duty station in Belize City

    ABOUT DIGI:

    Digi owns and operates an extensive telecommunications network throughout the country of Belize in wireline, wireless, and data services. The company offers and uses a wide range of products and technologies that include fixed line telephone service, fixed wireless, national and international calling services, prepaid services, an advanced LTE mobile network, international voice and data roaming, Fiber internet, and data services.

    ABOUT THE ROLE:

    The NOC and SOC Front Office Technician is responsible for the end-to-end Incident Management Process, ensuring uninterrupted network service through 24/7 monitoring of Digi’s transport, fixed, access, core, and mobile networks. This role plays a critical part in safeguarding Digi’s network and services, including Fixed, Mobile Voice, SMS, Data, Data Centers, Applications, and other technologies. The Technician is tasked with analyzing issues, performing troubleshooting, managing trouble tickets, and creating network notices to maintain service stability.

    STANDARD JOB REQUIREMENTS:

    • Associate Degree in Computer Science, Information Technology, Telecommunications, or equivalent experience.
    • Three (3) years’ experience in IP networking.
    • Knowledge of Microsoft Office applications (Word, Excel, Visio).
    • Strong analytical, troubleshooting, and communication skills.
    • Ability to work in high-pressure, 24/7 operational environments.
    • Commitment to continuous learning and technical growth.

    KEY RESPONSIBILITIES:

    • Provide 24/7 monitoring and incident management of Digi’s entire network.
    • Investigate, troubleshoot, and resolve service faults in line with SLAs.
    • Monitor DigiNet, DigiTel, and new service platforms.
    • Conduct service testing, capacity monitoring, and performance management.
    • Create and close network notices, trouble tickets, and maintenance windows.
    • Deliver accurate reporting on KPIs, incidents, and operational activities.
    • Assist in network recovery during major incidents and disasters.

    ABOUT OUR OFFER:
    Attractive compensation and benefits package commensurate with experience and qualifications.

    HOW TO APPLY:
    If you’re ready to bring your energy and expertise to our team, submit your letter of application and detailed Curriculum Vitae no later than Wednesday, October 15th, 2025, addressed to

    Employee Relations Manager
    Belize Telemedia Limited
    📧digicareers@livedigi.com

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